Terms & Conditions
Last updated: 3 August 2026
1. Welcome
These Terms and Conditions (“Terms”) govern your use of the Gutsi website, mobile application, Gutsi device and related products, subscriptions, content and services (collectively, the “Services”).
By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Services.
2. Who We Are
The Services are owned and operated by Gutsi Limited, a company based in the United Kingdom (“Gutsi”, “we”, “us” or “our”).
You can contact us at info@gutsi.com.
3. Eligibility and Accounts
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or purchase and use the Services.
You agree to provide accurate and complete account information and to keep it updated.
You are responsible for keeping your login credentials secure and, to the extent permitted by law, for activity conducted through your account. Please notify us promptly if you believe your account has been accessed without authorisation.
You must not:
- Attempt to gain unauthorised access to the Services or another user’s account;
- Interfere with the security, operation or availability of the Services;
- Introduce viruses, malicious code or other harmful material;
- Reverse-engineer or attempt to extract the source code of the Services except where applicable law expressly permits it;
- Use the Services for unlawful, fraudulent or abusive purposes; or
- Misuse another person’s information.
We may suspend or restrict access where reasonably necessary to protect users, Gutsi or the Services, investigate suspected misuse or comply with legal obligations.
4. Privacy and Your Data
Our Privacy Policy explains how we collect, use, store and share personal information, including information collected through the Gutsi website, app and device.
By using the Services, you acknowledge that you have read and understood our Privacy Policy.
The Services may process personal and wellness-related information. Gutsi is a consumer wellness product and not a medical device. You should review the Privacy Policy and available privacy controls before using the Services.
5. Content You Provide
The Services may allow you to submit, record, upload or store information such as wellness metrics, photographs, notes, preferences and other content (“User Content”).
You retain ownership of your User Content.
You grant Gutsi a limited, non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display and process your User Content only as reasonably necessary to:
- Provide and operate the Services;
- Generate the features and insights you request;
- Maintain the safety, security and performance of the Services;
- Provide customer support; and
- Improve the Services, where permitted by our Privacy Policy and applicable law.
This licence lasts for as long as reasonably necessary to provide the Services or fulfil the purposes described above. Our handling and deletion of User Content is subject to our Privacy Policy, applicable retention requirements and your legal rights.
You confirm that you have the necessary rights to provide any User Content you submit and that doing so does not violate applicable law or another person’s rights.
6. Paid Services, Subscriptions and Payments
6.1 Gutsi Memberships
An active Gutsi Membership is required to access and use the Gutsi app and its subscription features.
We currently offer the following auto-renewable subscription plans:
Gutsi Single Membership
- Monthly: £7.99 for a one-month subscription period
- Annual: £63.99 for a 12-month subscription period
Gutsi Family Membership
- Monthly: £14.99 for a one-month subscription period
- Annual: £134.99 for a 12-month subscription period
- Supports up to five members
Prices may vary by country, currency, applicable taxes and app marketplace. The price displayed in the Apple App Store or Google Play at the time of purchase is the price that applies to your subscription.
6.2 Membership Features
A Gutsi Membership provides access to eligible subscription features in the Gutsi app. Depending on the selected plan, these may include personalised gut wellness insights, trends and data associated with your Gutsi device.
Features may differ depending on your selected plan, device, location and app version. We may update individual features as the Services develop, provided that we do not materially reduce the overall recurring value of a paid subscription without appropriate notice.
Gutsi insights are provided for general wellness and informational purposes only.
6.3 Promotional Periods
Eligible customers may receive three months of Gutsi Membership at no additional charge with their first qualifying Gutsi device purchase. This promotional period forms part of an auto-renewing subscription.
Before the subscription begins, the checkout screen will clearly display:
- The selected membership and subscription length;
- The length of the promotional period;
- The exact price payable after the promotional period;
- The date on which the first payment will be charged; and
- How to cancel before the promotional period ends.
Unless you cancel before the promotional period ends, your subscription will automatically continue as the selected paid monthly or annual plan. The price disclosed at checkout will be charged through Apple or Google Play.
Eligibility requirements and any additional promotional terms will be displayed before acceptance. Unless expressly stated otherwise, promotional offers cannot be combined.
We may change or withdraw a promotional offer before it is accepted. Doing so will not alter a promotional period that has already begun, except where permitted by applicable law and the applicable marketplace’s terms.
6.4 Payment and Automatic Renewal
Subscriptions purchased through the Gutsi iOS app are processed by Apple. Subscriptions purchased through the Gutsi Android app are processed by Google Play.
When you confirm a subscription, it will be associated with your Apple ID or Google Play account. Any amount due when the subscription begins will be charged through that account.
Where a promotional period applies, the first payment will instead be charged on the date disclosed before you subscribe, unless you cancel before the promotional period ends.
Your subscription automatically renews for the same subscription period—one month or 12 months—unless you cancel before the end of the current subscription period.
At each renewal, the applicable subscription price will be charged through the marketplace from which you purchased the subscription.
Any subscription price change will be communicated and handled in accordance with applicable law and the relevant marketplace’s rules. Where your consent is required for a price change, the marketplace will request it. If the required consent is not provided, the subscription may expire at the end of the applicable period.
6.5 Cancelling or Managing Your Subscription
You may manage or cancel your subscription at any time through the marketplace where you purchased it.
Apple App Store
Visit Apple Subscriptions, or:
- Open Settings on your Apple device;
- Select your name;
- Select Subscriptions;
- Choose Gutsi; and
- Follow the cancellation instructions.
Google Play
Visit the Google Play Subscription Centre, or:
- Open Google Play;
- Select your profile;
- Select Payments & subscriptions;
- Select Subscriptions;
- Choose Gutsi; and
- Follow the cancellation instructions.
Deleting the Gutsi app, deleting your Gutsi account or ceasing to use your Gutsi device does not automatically cancel your subscription.
Unless applicable law or the relevant marketplace’s terms provide otherwise, cancellation takes effect at the end of the current subscription period. You will retain access until that date and no further renewal payment will be taken.
6.6 Refunds
Subscription payments are generally non-refundable once charged, except where a refund is required by applicable law or permitted by Apple or Google Play.
Refund requests for purchases processed through Apple or Google Play are subject to the applicable marketplace’s refund process and terms.
Nothing in these Terms affects any refund, cancellation or other consumer rights that cannot lawfully be limited or excluded.
6.7 Marketplace Terms and EULA
If you download or use Gutsi through Apple’s App Store, your use of the app is also subject to Apple’s Standard End User Licence Agreement. Gutsi does not currently use a custom EULA.
Purchases made through Apple or Google Play are also subject to the applicable marketplace’s payment, subscription, cancellation and refund terms.
For information about how Gutsi handles personal information, please read our Privacy Policy.
7. Device Orders and Pre-Orders
We may offer customers the opportunity to order or pre-order a Gutsi device before it is available for dispatch.
Before completing an order, the checkout page will display the applicable price, payment arrangements, estimated availability and any specific order or promotional terms.
Where payment is taken at the time of a pre-order:
- If Gutsi cancels the order because of production, availability or supply issues, we will provide a full refund;
- Estimated delivery dates are indicative and may change;
- We will notify you of material delays using the contact details associated with your order; and
- You may request cancellation before dispatch, subject to any applicable terms displayed at checkout and your statutory rights.
Once a device has been dispatched, the applicable returns policy and your statutory consumer rights apply.
Ordering or pre-ordering a device does not guarantee any particular wellness result or outcome.
8. Intellectual Property
The Gutsi name, logos, product designs, software, algorithms, interfaces, text, graphics and other content associated with the Services are owned by Gutsi or our licensors and are protected by applicable intellectual-property laws.
Subject to these Terms, Gutsi grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Services for your own lawful, non-commercial purposes.
You must not copy, modify, distribute, sell, lease, sublicense or commercially exploit any part of the Services or physical products without our prior written permission, except where applicable law expressly permits it.
All rights not expressly granted under these Terms are reserved.
9. Wellness and Medical Disclaimer
Gutsi is a consumer wellness product. It is not a medical device and is not intended to diagnose, treat, cure, prevent, monitor or screen for any disease or medical condition.
The Services may help you track and understand gut wellness patterns over time. Any information or insights provided through the Services are for general wellness and informational purposes only and do not constitute medical advice, diagnosis or treatment.
The Services are not a substitute for advice from a qualified healthcare professional. If you experience persistent changes, blood, severe symptoms or anything else concerning, seek appropriate medical advice.
Do not disregard professional medical advice or delay seeking it because of information provided through the Services.
10. Availability and Changes to the Services
We aim to provide reliable Services, but we do not guarantee that they will always be available, uninterrupted, secure or error-free.
We may update, maintain, suspend or modify parts of the Services for operational, security, legal or product-development reasons.
Where a change materially affects a paid subscription, we will provide notice where reasonably practicable and as required by applicable law or the relevant marketplace’s rules.
11. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation; or
- Breach of statutory consumer rights where those rights cannot be excluded.
Subject to the above and to the fullest extent permitted by applicable law, Gutsi will not be liable for indirect or consequential losses that were not reasonably foreseeable when you agreed to these Terms.
The Services are provided for personal and non-commercial use. Gutsi is not responsible for business losses, including loss of profit, revenue, business opportunity or anticipated savings, arising from personal use of the Services.
Nothing in these Terms affects your statutory rights as a consumer.
12. Suspension and Termination
You may stop using the Services at any time. Stopping use or deleting your account does not automatically cancel a subscription purchased through Apple or Google Play.
We may suspend or terminate access where we reasonably believe that:
- You have materially or repeatedly breached these Terms;
- Your use creates a security, legal or safety risk;
- Suspension is necessary to protect another person or the Services; or
- We are required to do so by law.
Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue before termination.
Provisions that by their nature should continue after termination—including provisions concerning intellectual property, liability and disputes—will remain in effect.
13. Changes to These Terms
We may update these Terms to reflect changes to the Services, our business practices, marketplace requirements or applicable law.
The “Last updated” date at the beginning of these Terms identifies the most recent revision.
Where a change is material—particularly a change affecting subscriptions, payments or users’ rights—we will provide reasonable advance notice by email, through the app or by another appropriate method where required by law.
Your continued use of the Services after the revised Terms take effect constitutes acceptance to the extent permitted by law. Where express consent is legally required, we will request it separately.
14. Communications
We may contact you by email, through the app or through other contact details associated with your account about:
- Your account or device;
- Purchases and subscriptions;
- Security or service notices;
- Updates to the Services; or
- Changes to our legal terms or policies.
Marketing communications are handled in accordance with our Privacy Policy and your communication preferences.
15. Governing Law and Disputes
These Terms are governed by the laws of England and Wales.
We encourage you to contact us first so that we can try to resolve any concern constructively.
If you are a consumer, this governing-law provision does not deprive you of any mandatory protections provided by the law of the country in which you ordinarily live. You may also be entitled to bring proceedings in your local courts where applicable consumer law permits.
16. General
Entire agreement: These Terms, together with the Privacy Policy and any additional terms expressly presented when you purchase or use a Service, form the agreement between you and Gutsi concerning the Services.
Severability: If any provision is found to be invalid or unenforceable, the remaining provisions will continue in effect.
No waiver: A delay or failure to enforce a provision does not waive the right to enforce it later.
Assignment: You may not transfer your rights or obligations under these Terms without our consent. We may transfer our rights and obligations as part of a merger, acquisition, reorganisation or sale of our business, provided that doing so does not reduce your statutory rights.
Third-party rights: Except where these Terms expressly state otherwise, no person other than you and Gutsi has a right to enforce them.
17. Contact Us
For questions, feedback or support, contact:
Gutsi Limited
Email: info@gutsi.com
United Kingdom
